Privacy Policy

When you shop with us we collect the details needed to fulfil your order: your name, delivery address, email address and payment information (processed securely by our payment providers — we never see or store your full card details).

If you use our skin quiz or photo diagnosis, the answers and images you provide are used only to generate your recommendation and are not shared with third parties for marketing.

If you contact us through the chat or by email, we keep a record of the conversation so we can help you.

We use your information to process and deliver your order, to respond to your questions, and — only if you have opted in — to send you news about our rituals. You can unsubscribe from marketing emails at any time using the link in any email.

We share your information only with the trusted partners needed to run our shop: our ecommerce platform, payment providers and delivery couriers. We never sell your personal information.

Our website uses cookies to keep your basket working and to understand how the site is used, so we can make it better. You can control cookies through your browser settings.

Under UK data protection law you have the right to access, correct or delete the personal information we hold about you, and to object to or restrict how we use it. To exercise any of these rights, simply contact us.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).

We keep order records for as long as the law requires for tax and accounting purposes. Other information is kept only for as long as it is needed to provide our services.