Refund Policy

You have 14 days from the day your order arrives to let us know you'd like to return it, in line with the Consumer Contracts Regulations. You then have a further 14 days to send the items back to us.

To start a return, contact us with your order number and we'll guide you through the next steps.

For hygiene reasons, we can only accept returns of skincare products that are unopened, with seals intact. Devices must be unused and returned in their original packaging with all accessories.

Items returned in a condition that prevents resale may be subject to a deduction reflecting their reduced value.

If your order arrives damaged or develops a fault, please contact us as soon as possible with photographs where relevant. We will arrange a replacement or a full refund — this does not affect your statutory rights under the Consumer Rights Act 2015.

Once we've received and checked your return, we'll issue your refund to your original payment method within 14 days. We'll email you to confirm when it's on its way. Please note that original delivery charges are refunded only where the whole order is returned or the item is faulty.

You are responsible for the cost of returning items when changing your mind. We recommend using a tracked service, as we can't be responsible for returns that don't reach us. For faulty or incorrect items, we will cover the return postage.